Privacy Policy & Service Terms
Honest guidelines regarding how your data is handled, full source code ownership guarantees, and transparent service scope definitions for AskIsmail clients in Dubai and globally.
100% Asset Ownership
Upon payment approval, you retain complete ownership of all custom code, assets, database structures, and design files.
Zero Data Reselling
Your business data, client submissions, and contact records are never sold, rented, or shared with third-party data brokers.
Transparent Scopes
Clear deliverables defined upfront for every plan (Plan A, Plan B, E-Commerce, Google Ads & Custom Web Engineering).
1. Information We Collect
AskIsmail ("we", "our", "us") operates professional web engineering, SEO, and digital growth services in Dubai, UAE. We collect information strictly necessary to provide proposals, fulfill contracts, and maintain your digital platforms:
- Contact & Identification Data: Name, business email, phone number, company name, and WhatsApp contact details provided through intake forms or direct communication.
- Project Specifications: Selected package (e.g. Plan A, Plan B, E-Commerce Setup, Custom Project), feature requirements, branding guidelines, and domain credentials.
- Payment & Verification Proofs: Bank transfer receipts, transaction references, or payment proof files uploaded for invoice approval via Supabase database infrastructure.
2. How We Use Your Data
Collected data is processed solely to deliver, support, and communicate about your chosen service package:
Transactional Emails
Delivery of structured quotations, official invoice PDFs, payment reminders, and verified receipts powered by Resend SDK.
Direct Developer Support
Real-time project updates, code change coordination, and technical troubleshooting via WhatsApp or direct email.
3. Service Scope & Deliverables Policy
To ensure absolute clarity and prevent project friction, AskIsmail clearly demarcation what is included within monthly subscription retainers and fixed package quotes versus custom additions:
What Is Included in Retainers
- •Managed Hosting & SSL: High-uptime cloud deployment with active SSL certificates and 24/7 basic server monitoring.
- •Monthly Allowance Updates: 2 to 3 minor content changes per month (text tweaks, image swaps, phone number updates).
- •Technical Maintenance: Framework security updates, dependency patches, and regular backup checkpoints.
- •SEO & Performance Baselines: Schema markup structure, indexability checks, and Core Web Vitals speed optimization.
Separate / Custom Scope
- •Full Site Redesigns: Complete visual overhauls or structural rewrites fall outside monthly minor update allowances.
- •Third-Party Ad Spends: Google Ads or Meta campaign budgets are paid directly by you to Google/Meta.
- •Complex Custom Apps: Deep portal builds or unquoted database systems require a dedicated project quote.
- •Domain Registration Fees: Annual domain registrar fees (e.g. .ae domain) are billed directly by registrars.
4. Source Code & Asset Ownership
We believe in client empowerment. Unlike agencies that hold client websites hostage on proprietary software:
✓ Full Ownership Guarantee:
Upon full payment of your agreement or subscription milestone, you own 100% of your source code, design assets, and content. You are free to export, migrate, or host your codebase wherever you choose at any time.
5. UAE Data Protection Compliance
AskIsmail operates under the laws of Dubai and the United Arab Emirates. We comply with UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL), protecting client rights regarding data privacy, access, and erasure requests.
Direct Developer Contact
Have a question about a quote, privacy terms, or service scope? Reach out directly.